Managed Services

Building a system is a defined piece of work. Running it is continuous, and it is where most of its lifetime cost sits. Ydel provides ongoing application management so that internal teams can concentrate on change rather than on keeping the lights on.

What we cover

• Application maintenance and enhancement across the estate
• Incident management, triage and resolution against agreed response times
• Preventive maintenance, patching and upgrades
• Performance monitoring and capacity planning
• Release management and environment support
• Documentation and knowledge transfer to your own staff

Transition and ownership

Every managed service engagement begins with a transition period in which we learn the system alongside the people who currently run it, document what we find, and agree the service levels that will apply. We would rather extend that period than accept responsibility for a system we do not yet understand.

Support can be arranged during your business hours or on an extended basis across time zones, using our offshore delivery model.