Technical Support is an important division for every business supplying technologies to their clients. At Ydel, we provide best possible technical support system to maintain the standards and manage call for support.
Our support consultants are always there to analyze and solve technical problems faced by our valued customers. We carry strong capability to handle support calls and can resolve the client’s issue in minimum timeframe. Issues are generally related to the applications or the infrastructure supplied by us.
At Ydel, you will find 24x7 technical support service to address the issues raised by our clients. Sometimes during the application deployment process, some critical issues may arise and are needed to be taken care of at the right time. In such testing times we provide on-site support to the client and successfully handle critical situation. Our excellent support force is always there to listen your complaints and give you appropriate and satisfying solutions for the same.
Few of our clients requiringoverall support for during issues and incidents, we use ITIL guidelines or processes for issue and incident management. Clients are always well-informed about the condition of their issue and our remedial action over that.
Advanced support services offered by Ydel refer to the focus on fast diagnosis of the issue. We categorize the issues depending on their criticalness and their impact on the overall system. Our clients are satisfied with our support system and they are from the wide sectors of the industry such as banking, finances, power, agriculture and healthcare.
Common technical support services we offer -
- Application Troubleshooting
- Secure ID/Tokens.
- Tech Field/Ticketing Support
- Networking Issues
- Password Resets